Don’t just take our word for it – find out what our customers think of our estate agency software, customer service and training.
"We started using Encore32 back in 1997 and were one of Mr
Geoff Cores first customers at that time. That system worked very well for us
for many years but when we saw the new EncoreLive in Summer 2007 we immediately
decided that this product was a major advancement in both the software and
technology. Installation was carried out
for us in October 2007 and we have been delighted with it ever since.
The most important role that we achieved with EncoreLive was being able to operate all our five offices as if they were one. In addition we are now able to plan our valuers and negotiators diaries so that interoffice valuations could be arranged together with deployment of staff to cover changing roles. Every action taken and recorded is viewable in every office which makes life much easier for our staff and customers in the dissemination of knowledge on connected property sales and lettings.
The reports function is great for obtaining past information to achieve forward planning and also keeping control over office listings and turnover. We use the property details function to produce quality in house details and export to our custom printer for the bespoke brochures. From the point of taking on a residence we can now have that home listed and uploaded to the internet in under one hour.
Finally I would add that the Encore Support team have always been there to assist on both detailed and the most trivial matter at all times. Even the more computer illiterate person could be talked through a repair or reinstall in the majority of cases"
“We have been using EncoreLive since March 2009 and prior to that we used Encore32. We were very pleased with the difference in the systems and the amount of extra work it cut down on. There always seems to be new ideas coming through and again these are great improvements. Any problems are normally dealt with effectively and the team at Core are always helpful and friendly. The integration between our EncoreLive software and its sister company, CFP’s lettings software, is also a benefit. I am sure that as the development of EncoreLive continues the product will become even better.”
"Your installer/trainer attended our office yesterday to handle the main installation and training. He delivered a service on behalf of your company and your product that can only be described as superb. He didn't leave the building until almost 7pm (with a 3 hour drive home), and handled all of the staff's questions with good grace and professionalism. Much more importantly…. this morning, all of the staff are able to use the base functions of the system and they have had a great grounding."
"I would like to put on record how very grateful I am for the excellent support given today. Your tone, attitude and patience throughout a difficult and prolonged support call, were exceptional! Once again, many Thanks."
"EncoreLive is simply phenomenal. Any forward thinking estate agent will recognise that it is far superior to anything else currently on the market. It has not only streamlined our business it's improved the effectiveness of all our staff."
Laurence Tremayne, Tremayne and Belcher
"Ocean Home had been using Encore for 11 years but we'd always kept an eye on new products hitting the market to make sure we were keeping ahead of the game. Nothing over those 11 years came close to Core Systems' software or the customer service it was backed up with."
Chris Moody, Branch Manager, Ocean Home