"Ocean Home had been using Encore for 11 years but we'd always kept an eye on new products hitting the market to make sure we were keeping ahead of the game. Nothing over those 11 years came close to Core Systems' software or the customer service it was backed up with.
We'd always found Encore very easy to use, so when we were offered the chance to try EncoreLive we knew it would be based on the same straight forward approach; and if there were any problems we'd have their excellent support team to guide us through the changeover.
Having been used to working on a desktop programme, it was great to see that EncoreLive was founded on the same solid base we were used to. This combined with the ability to remotely log in to the programme via the browser was really impressive.
We've found that EncoreLive has a lot more flexibility than Encore, the quick matches are a lot more powerful and the programme has been fine tuned to give it a lot more capabilities. Being able to have more than one screen open at a time is a fantastic feature and I'm a firm believer that EncoreLive's Html emails are the way forward!
The feedback we've had from all our staff has been very positive and we unanimously agree that EncoreLive has made our time management more effective and improved the way we are able to interact with our clients."
Chris Moody, Branch Manager, Ocean Home